Professional On-Site Support

Technical Support Services

Expert field engineering and infrastructure management services for data centers and network facilities.

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Smart Hands(Remote Hands) Service

Field Engineer Support

Our Smart Hands(Remote Hands) Service dispatches a skilled field engineer to your site to act as your physical presence. We handle your on-site requirements with professional precision, eliminating the need for your team to travel.

  • On-Site Representation: Professionally representing your company while strictly adhering to all facility rules (HVAC, Fire suppression, Access control).
  • Seamless Communication: Clear communication in English/Local language via phone, email, or chat apps to sync with your remote team.
  • L1/L2 Technical Support: Handles everything from basic physical tasks (L1) like rebooting and cable patching to advanced infrastructure troubleshooting (L2), including OS checks, hardware component replacement, and initial incident response.
Server Rack Cabling

Specialized Services

Comprehensive solutions from network testing to facility management.

Network Quality Testing

We provide professional network performance verification using industry-standard equipment.

  • BER Test: Bit Error Rate testing for transmission quality.
  • Y.1564 Test: Service activation methodology for Ethernet SLA verification.

Infrastructure Mgmt.

Complete physical layer management services to keep your data center organized and efficient.

  • Rack Installation & Mounting
  • Professional Cable Management (Dressing)
  • Accurate Cable Labeling & Documentation

Asset Disposal

Secure and environmentally responsible decommissioning services for end-of-life IT assets.

  • Data Center Product Disposal
  • Secure Hardware Removal
  • Eco-friendly E-waste Processing

Project History

Extensive field support experience across various environments.


  • Data Center Server Installation & Cabling KINX, Equinix, Digital Edge SEL1, SEL2
  • US Military Base AP & Switch Installation, Cabling
  • US Military Base Optical & Ethernet Testing
  • Department Store Network Infrastructure: Brand Store Switch Replacement
  • Corporate IT Infrastructure Support: Various corporate server & switch installations and cabling projects